Originally Posted by
Filthy Casual
When customers are actively detrimental to recruitment, like hardcore WAAC Tournament types are (look at WFB, the reason this died was the refusal of some players to be cool, which led to everyone having to play massive games which stifled take up) getting rid of such elements will have a positive long term effect on sales, short term you'll see a decline but when it becomes much easier to recruit those middle class parents to spend a small fortune on not having to engage with their kids, it pays for itself.
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Yep, I believe when a new Manager starts, one of the first things they're supposed to do is get rid of vets. If you ever see someone complain about how a new GW Manager is an arsehole, its probably because that individual is a troublesome veteran who makes recruitment harder.