Games-Workshop AWESOME Customer Service!

[Warmaster Primus]

I've gotten a few finecast miscasts, but GW's replaced them quickly. Always great service.

[pathwinder14]

The rear hull plate of my Stormraven was warped when I got it. I called GW and they sent me an entire new sprue. Their customer service is awesome indeeed!

[Belial69]

Ordered a load of daemons when the codex was released, had a bloodthirster missing from the delivery. Gave GW a call and they sent it out no questions asked.

[MDK]

Any time I have had a problem with a model GW has replaced and or fixed the problem. In this regard I think they are great.

[Dag]

I've got hordes of issues over the years with stuff I've gotten from GW/forgeworld. I fire off an email to them, and they have always taken care of the issue. I'd question quality control, but since they have always fixed the issues, I can't complain too much.

[CrimsonTurkey]

They sent me a whole second set of space hulk Genestealers because of one broken claw. Needless to say, I was thrilled.

[St. Murphy]

With all the miscasts and missed packaging, thank God they have great customer service. I usually just email them when something is missing and they send it out right away. BL customer service aint bad either. I purchased an ebook that was corrupt and after(it didn't work or any sony readers) reformatting it they emailed me a couple of times to make sure it worked and just to say thanks for reading. The products are expensive, but I don't mind giving games workshop my money. Besides, it looks like people have fun working there. Well, I don't know about the retail side of it, I've never been to an actual GW outlet, but it can't be that bad working at a game shop.

[Lord Inquisitor]

That is the one thing GW is good at, customer service. I have a friend who had the barrel of one of the guns melted on a baneblade and they sent him a whole new one, so he got two baneblades each with functioning guns.

[heretic marine]

if they did not have good customer service they would not have as many customers that they have now.

[vharing]

I accidentally washed 2 of my comtemptor dreadnought fingers down the drain with I was cleaning the model.. I wonder if FW would send out just the sprue piece with more fingers on it? Maybe I will send them an email.