I'm happy with my trays, and I did receive them on time. However, this is the only product I've gotten from Battlefoam before. Sabol Designs makes some seriously heavy duty stuff. The one I sold on Ebay with an army in it was still in just about perfect shape after 5 or 6 years of rugged use. Looks like I'll be going back to Sabol. Customer service is a priority for me