Forge World postage is HORRIBLY slow!

[OzDestro]

Hi there,
I wondered if anyone else had this experience.
I ordered the two most recent Horus Heresy tomes from Forge World on August the 4th.
I paid for express postage so it would have a tracking number and also get here quickly.
It is now September the 25th and I still don't have them.

They were very expensive and you would think there would be better customer service!

Has anyone else had this kind of issue?

[Wolfshade]

Well what does the tracking informationsay, if it has been dispatched it isn't really FW's fault it is their courier of choice.
If it is not dispatched then give them a ring and go "where's my palstic crack"

[Mr Mystery]

Yup.

Gather your info before jumping on them.

Also depends where it's being shipped to.

[YorkNecromancer]

I live a couple of hours down the road from Nottingham, and it still takes 28 days for their stuff to reach me. A lot of their casting is done by hand, and if you've ordered a huge kit, well, that takes time to process. Forge world =/= Games Workshop.

Granted, it sounds like you've been waiting a long time, but that doesn't mean you need to come here to complain. I would check the courier first: has it been lost in postage? Is it delayed? Then, if it's not the courier's fault, phone FW themselves. Then, if I had no movement from them and it had become a severe issue, I contact consumer services, because you have rights as a buyer.

Postage takes time, especially in this hobby, especially from Forge World. That's just how it is.

[Mr.Pickelz]

Even if me and some buddies go in on an order to get free shipping it takes around 4 months to get the order, but that's because we're in Texas, USA. Have you tried E-mailling Forgeworld about the issue? They're pretty good about responding, from my experience. If you have a tracking number, then try talking to them, maybe the package got lost?

[Psychosplodge]

I don't think I've ever waited for more than a fortnight, but I suppose it depends whats in stock and whats cast to order.

[Pssyche]

I buy a lot of Forge World and in my experience there is a seasonal aspect to this.
At this time of year they are servicing all of the various gamesdays and exhibitions that they attend.
Consequently they can and do get a bit backlogged.

But first off, as has already been suggested, check your order's tracking.

[Deadlift]

Well what does the tracking informationsay, if it has been dispatched it isn't really FW's fault it is their courier of choice.
If it is not dispatched then give them a ring and go "where's my palstic crack"

Its usually UPS and in my experience and they are pretty good, but I would still contend that slow courier service is still down to FW due to it being their preferred choice.

[aMMokschaf]

I live in Germany and it never took more than two weeks to get my order, even when i ordered a lot of stuff. I didn't even use express shipping.

[Pssyche]

Its usually UPS and in my experience and they are pretty good, but I would still contend that slow courier service is still down to FW due to it being their preferred choice.

Can't argue with that.
It's exactly how I feel about UPS.