GW and FW has some of the best customer service I have ever dealt with. Last week I received two orders that were missing bits. From FW I was missing an arm for the Phoenix Terminators, and from GW I was missing a Minas Tirith Citadel Guard archer. An email to FW about the missing bit was sent and today they replied saying they are replacing the bit. From GW I called because the blister is supposed to come with 3 models, but mine came with two. They are sending a whole new blister. In the day and age where 24 hour hold times are relatively common from companies like Comcast, it is always nice to know that there are companies that will bend over backwards to correct packaging mistakes. Kudos to GW and FW.