Originally Posted by
Erik Setzer
Never? Well, okay, maybe you haven't been around all this time, so fair enough if you don't recall.
One of the things I loved about Battlefleet Gothic was Andy Chambers getting on the mailing list for it and not only answering questions, but providing comments on why certain things were done, and giving previews of upcoming rules to get feedback on them.
The only reason the company wasn't on social media at the time was it didn't exist. But heck, they used to have a magazine dedicated to the players, even. They had a monthly email newsletter with news, tips submitted by players, stuff like that. GW employees were scattered around mailing lists (and I think some forums, too, such that they existed at the time).
Then they shuttered themselves in their bunker, decided stuffy old men in suits that don't actually play games or even paint figures knew best, and went so hardcore bunker mentality they stopped talking to their own employees even.
It's nice to see them come back out of their shell, and kudos for that, and I hope they listen more and Rountree understands he made a promise he needs to break for the good of the company, but it's not really something unheard of. Though I guess it's been a while, so it's easy for people to forget or have not experienced it.
Bugger, I feel old now.
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The worst example I saw of this was someone gleefully stating that GW got rid of points and wouldn't bring them back in order to "get rid of competitive players" and people who don't like it - "haters" - weren't wanted by GW and GW was happy to see them gone. And that would be a really stupid attitude for the company to have, and I doubt they had that attitude (why would you ever want to see a large number of customers leave for another company?!?), but it shows the attitude some people had.
But it's like any issue really, especially where opinions might get passionate (and we gamer nerds are a passionate bunch about our hobby)... there's bound to be troll-like behavior on both sides.
I see this as a positive step. Even if it was done to respond to something negative (the floated explanation it was to combat lagging sales, which I was told by a GW manager is the reason the Start Collecting! boxes exist, another positive that came from a negative), I think the focus should be more on the positive result, not quibbling over whether the reasoning was negative or not.